At Yvonne Treks, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return or refund under the conditions outlined below.
Return Eligibility
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- You must initiate the return within 7 days of receiving the item.
How to Request a Return
To request a return, please contact us at [email protected] within 7 days of receiving your order. Be sure to include your order number, a description of the issue, and any relevant photos if the item is defective or damaged.
Return Shipping
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
- You must return the item within 14 days after your return request is approved.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
- A full or partial refund (depending on the condition of the returned item) will be issued to your original method of payment.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Non-Returnable Items
Certain items are non-returnable, including:
- Items damaged due to misuse or negligence
- Items returned after the return window (14 days after approval)
- Items not in original condition or missing parts
Late or Missing Refunds
If you haven’t received a refund within the expected time:
- Check your bank account again
- Contact your payment provider—it may take some time before your refund is officially posted
- If you’ve done all of this and still haven’t received your refund, contact us at [email protected]
Contact Us
For any questions or concerns about your return or refund, please reach out to us at:
Email: [email protected]